Frequently Asked Questions

General Questions
Race Logistics
Registration
Survivors
Teams
Online Transactions
Online Fundraising

General Questions

1. How is the Race for the Cure different from other breast cancer fundraising events?
   What distinguishes the Komen Greater Cincinnati Race for the Cure from other breast cancer events is that 75% of the net proceeds from the event stay in the Greater Cincinnati area to fund breast cancer education, screening and treatment support programs.  The remaining 25% are directly allocated to the National Susan G. Komen for the Cure Research and Awards Program, which funds cutting edge breast cancer research around the world.
2. Do I have to raise additional funds to participate in the Race?
   There is no fundraising requirement to participate in the Komen Greater Cincinnati Race for the Cure.  We encourage participants to raise funds in our Friends for the Cure Donation Program because every dollar raised brings us closer to a Cure!  Fundraising is easy with tools found in My Race Center, available after you register for the Race.  Click Here to download our fundraising tips!

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Race Logistics

1. What is the Race Date and Location?
   The 2010 Komen Greater Cincinnati Race for the Cure will be held on Saturday, September 25, in Downtown Cincinnati near Great American Ball Park.  See Race Day Details for a map, directions and general parking information.
2. Is this a Race or a Walk?
   The Komen Greater Cincinnati Race for the Cure is a USATF Certified 5 kilometer course (certification number pending.)  However, 90% of our participants are walkers and with a 5K and 2K option every member of the family can participate at the level they feel comfortable! 
3. Where should I park?
   Downtown Cincinnati has abundant parking options.  Please visit http://www.downtowncincinnati.com/ for a list of parking options.  The closest parking option will be the lots located on Mehring Way operated by Central Parking.  We encourage participants to CARPOOL and ARRIVE EARLY. 
4. Are baby strollers and/or pets allowed on the Race Course?
   We request that participants with baby strollers/joggers participate in the non-competitive events only (the 5K Walk and the 2K Family Fun Walk.)  Pets on leashes are permitted on the Race Course only.  Pets are not allowed in Great American Ball Park.  Participants are responsible for cleaning up after pets on the Race Course.  Please be respectful of those around you at all times if you choose to bring a stroller/jogger or pet.

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Registration

1. Can you guarantee my T-Shirt Size?
   We do our best to order the correct number of t-shirts in each size!   Please register early for best size selection and to ensure that you receive one of the 12,000 t-shirts ordered.  Also, we have Kids Size T-Shirts for those under 12 who register for Kids for the Cure.
2. When will my Race T-shirt and bib be mailed to me?
   If you register online prior to Friday, Sept.17th at 3PM your packet will be mailed to you.  If you register online after Sept. 17th at 3pm you will need to pick up your packet at one of the locations listed on the main page. T-shirt mailing will begin in August. 
3. Can I still register by paper form?
   We encourage you to register online!  Online registration includes mailing costs all registration materials directly to participants.  This is a more cost effective option as it reduces administration costs for the Race and allows us to invest more funds in community breast cancer programs.  Please note that the mail-in deadline for paper registrations is Tuesday, September 14, 2010.  Click Here to download the paper registration form. 
4. Where and when can I register in-person?
   You may register in-person  through Sept. 22nd at our Affiliate Office from 10:00 AM and 5:00 PM.  Our office is located at 522 Cincinnati Mills Dr. Suite B248.  Conveniently located in the Cincinnati Mills Mall  Entrance #8 near BABIES R US.  Call 513-671-9100 for more information.
5. You can also register on Friday, September 24 from 11 AM to 7PM at Great American Ball Park or, register on Race Day, Saturday, September 25 from 7 AM to 9 AM

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Survivors

1. How do I receive my Survivor T-shirt and hat?
   As in year’s past, those who would like to be recognized as breast cancer survivors may pick up complimentary pink caps and ribbons at the ZTA booth on Race Day as part of the Breast Cancer Survivor Recognition Program sponsored by Zeta Tau Alpha.  Pink Survivor T-shirts are mailed/given to online registrants with their Race T-shirt and bib number.
2. I am a cancer survivor of another form of cancer may I still register as a survivor at the Race?
   We respect the struggle of everyone who battles cancer.  On Race Day we reserve the title of “Survivor” for only breast cancer survivors.  Susan G. Komen for the Cure and Race for the Cure raise funds that go toward breast cancer research, education, screening, and treatment.
3. Who are Co-Survivors?
   Co-Survivors are people who support people with breast cancer.  They are spouses, children, partners, friends, family, co-workers, and health professionals who have supported survivors through diagnosis and treatment. 

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Teams

1. What is a TEAM and how do I create a TEAM for the Race?
   A TEAM is a group of 10 or more people who would like to register and fundraise as a group.  TEAMS are corporate, community, family/friends, or school groups.  TEAM awards are based on these groups.  Please see the TEAMS page on our race website for more information. You must “create” your TEAM online - and then encourage the members of your TEAM to register for the Race under your TEAM.  Click HERE to download our team captain toolkit.
2. Can TEAM Members Register at In-Person Registration Sites?
   No.  TEAM members must join your TEAM online. Individuals may register at an In-Person registration site and still walk or run with your TEAM  - but they will not be counted as a TEAM member by the Race for TEAM number awards.

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Online Transactions

1. Is my information secure?
   Convio is our trusted partner, an Internet software and services company that provides our online race registration and fundraising services.  Convio has made every effort to protect your information, as they use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.
2. How is my credit card information handled?
   Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
3. I forgot my Username and Password.
   Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at race@komencincinnati.org for help.
4. How do I change my Username and/or Password?
   First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
5. How do I unsubscribe from e-mail?
   Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

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Online Fundraising

1. What is a Personal Page?
   A personal page is an online promotional tool for your use when asking your friends and family to join your TEAM or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to customize images, text and the style/color layout of the page.
2. By default I have a personal page, do I have to change it?
   Once you sign up for an event online, by default, you will have a personal page created for you. You do not have to change or update this page, but a compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
3. How do I change my personal fundraising goal?
   First, login to your participant center. On the bottom right side of the participant center home page is the location to modify your personal fundraising goal. Then, enter your new goal and submit the changes.
4. How do I change my TEAM name, division or goal?
   Only the team captain has the ability to change the TEAM name or division. The team captain will need to login to his/her participant center and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name, division and goal.
5. How can I see who has donated to me?
   Login to the site using your Username and Password. Go to your Participant Center and click the "my progress" tab.  This will allow you to view your donor list and any amounts having been donated.
6. How can I see who is on my TEAM?
   Login to the site using your Username and Password. Go to your Participant Center and click the "team progress" tab.  This will allow you to view your team roster and the amounts raised by each team member.
7. How do I change my TEAM message?
   Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
8. What is the difference between making my personal page private or public?
   By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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